1. OVERVIEW

1.1 Our Commitment to Customer Satisfaction

At Consiliari AI, we are committed to providing exceptional value and helping you achieve your career goals. We understand that choosing a career coaching platform is an important decision, and we want you to feel confident in your investment. This Refund Policy outlines our fair and transparent approach to refunds, designed to protect both our users and our business while ensuring you have adequate opportunity to experience the value of our platform.

1.2 Policy Scope

This Refund Policy applies to all subscription plans and services offered by Consiliari AI, a product of Nova Nexus LLC. It covers individual subscriptions, enterprise plans, and any additional services or features purchased through our platform. This policy should be read in conjunction with our Terms of Service and Privacy Policy.

1.3 Fair and Transparent Approach

Our refund policy is designed to be fair, clear, and easy to understand. We believe in transparency and want you to know exactly what to expect when you subscribe to our services. We’ve structured our policy to provide meaningful protection for our users while maintaining the sustainability of our business and platform development.

1.4 Continuous Improvement

We regularly review and update our refund policy based on user feedback, industry best practices, and legal requirements. Our goal is to maintain a policy that serves our users’ interests while supporting our mission to provide world-class career coaching services.

2. REFUND POLICY BY SUBSCRIPTION TYPE

2.1 Free Forever Plan

Refund Status: Not Applicable

The Free Forever plan provides access to basic Consiliari AI features at no cost. Since there is no payment required for this plan, no refunds are applicable. Users can cancel their free account at any time without any financial obligation.

What’s Included in Free Plan:

•3 AI coaching sessions per month (10-minute limit)

•Basic Career Optimization Score (monthly updates)

•Limited skill gap analysis (5 skills maximum)

•Basic goal setting (3 goals maximum)

•Standard email support

Upgrade Options: Free plan users can upgrade to paid plans at any time. Upon upgrade, the refund policy for the selected paid plan will apply.

2.2 Monthly Career Optimizer Plan ($25/month)

Refund Status: No Refunds Available

Monthly subscriptions are billed on a recurring monthly basis and are not eligible for refunds. This policy is in place because monthly subscriptions provide immediate access to premium features and services, and the short billing cycle allows users to evaluate the service with minimal financial commitment.

Rationale for No Monthly Refunds:

•Low monthly commitment allows for easy evaluation

•Immediate access to all premium features upon payment

•Administrative costs of processing monthly refunds would impact service quality

•Industry standard practice for monthly SaaS subscriptions

Alternative Options for Monthly Subscribers:

•Immediate Cancellation: Cancel your subscription at any time to prevent future charges

•Downgrade to Free: Switch to the Free Forever plan to maintain basic access

•Upgrade to Annual: Take advantage of our 14-day satisfaction guarantee by upgrading to an annual plan

Cancellation Process: Monthly subscribers can cancel their subscription at any time through their account settings or by contacting customer support. Cancellation will prevent future charges but will not result in a refund for the current billing period. Access to premium features will continue until the end of the current billing cycle.

2.3 Annual Career Optimizer Plan ($195/year)

Refund Status: 14-Day Satisfaction Guarantee

Annual subscriptions include our 14-Day Satisfaction Guarantee, providing a full refund if you are not completely satisfied with Consiliari AI within the first 14 days of your subscription. This guarantee reflects our confidence in the value of our platform and our commitment to customer satisfaction.

14-Day Satisfaction Guarantee Details:

•Full Refund: 100% refund of your annual subscription fee

•No Questions Asked: Simple refund process without complex justification requirements

•14 Calendar Days: Guarantee period begins from the date of purchase

•One-Time Benefit: Available once per customer for new annual subscriptions

Why 14 Days: This timeframe provides sufficient opportunity to explore our platform’s features, experience our AI coaching, and evaluate the value for your specific career goals. Fourteen days allows for meaningful engagement with our services while maintaining reasonable business practices.

Annual Plan Benefits That Justify Guarantee:

•Significant cost savings (35% discount compared to monthly billing)

•Full access to all premium features immediately

•Priority customer support

•Advanced analytics and reporting

•Unlimited AI coaching sessions and platform usage

3. 14-DAY SATISFACTION GUARANTEE

3.1 Guarantee Coverage

Our 14-Day Satisfaction Guarantee applies exclusively to new annual Career Optimizer subscriptions ($195/year). This guarantee provides complete peace of mind for users making a longer-term commitment to their career development with Consiliari AI.

What’s Covered:

•Full refund of annual subscription fee

•All premium features accessed during the guarantee period

•Any additional services purchased with the annual subscription

•Priority support and onboarding services

Guarantee Period Calculation:

•Starts: Date and time of successful payment processing

•Ends: 14 calendar days later at 11:59 PM in your local timezone

•Includes: All days (weekdays, weekends, and holidays)

•Timezone: Based on the timezone associated with your account

3.2 How to Claim Your Guarantee

Claiming your 14-Day Satisfaction Guarantee is straightforward and designed to be as simple as possible. We want you to focus on your career development, not administrative processes.

Step 1: Contact Our Support Team

•Email: refunds@consiliari.ai

•Phone: +1 (555) 123-REFUND

•Live Chat: Available 24/7 through our platform

•Subject Line: “14-Day Satisfaction Guarantee Request”

Step 2: Provide Required Information

•Your account email address

•Subscription purchase date

•Brief reason for refund request (optional but helpful for improvement)

•Preferred refund method (if different from original payment method)

Step 3: Confirmation and Processing

•Immediate acknowledgment of your request

•Refund processing within 2-3 business days

•Email confirmation when refund is completed

•Account access continues until refund is processed

3.3 Guarantee Terms and Conditions

Eligibility Requirements:

•Must be a new annual subscriber (not a renewal or upgrade from existing annual plan)

•Request must be made within 14 calendar days of purchase

•Account must be in good standing with no violations of Terms of Service

•One guarantee claim per customer lifetime

What Happens After Guarantee Claim:

•Full refund processed to original payment method

•Premium access terminated upon refund completion

•Option to downgrade to Free Forever plan

•Opportunity to re-subscribe in the future (guarantee not available for re-subscriptions)

Fair Use Policy: While we don’t impose strict usage limits during the guarantee period, we expect reasonable use of our platform. Excessive usage that appears designed to extract maximum value before requesting a refund may result in guarantee denial. Examples of unreasonable use include downloading all available resources, excessive API usage, or attempting to reverse-engineer our AI systems.

3.4 Guarantee Exclusions

The 14-Day Satisfaction Guarantee does not apply to:

•Monthly subscriptions (different refund policy applies)

•Renewal of existing annual subscriptions

•Upgrade from monthly to annual after initial subscription

•Enterprise or custom plans (separate terms apply)

•Additional services purchased separately from annual subscription

•Subscriptions purchased with promotional codes or discounts (unless specifically stated)

Special Circumstances: In cases of technical issues, billing errors, or other exceptional circumstances, we may extend guarantee consideration beyond standard terms. Contact our support team to discuss your specific situation.

4. REFUND REQUEST PROCESS

4.1 How to Request a Refund

We’ve designed our refund request process to be simple, transparent, and efficient. Whether you’re claiming our 14-Day Satisfaction Guarantee or have a special circumstance that may warrant consideration, we’re here to help.

Primary Contact Methods:

Email Support (Recommended for detailed requests):

•Address: refunds@consiliari.ai

•Response Time: Within 2 hours during business hours

•Required Information: Account email, purchase date, reason for request

•Best For: Detailed explanations, documentation submission, complex situations

4.2 Required Information for Refund Requests

To process your refund request efficiently, please provide the following information:

Essential Information:

•Account email address associated with your subscription

•Subscription purchase date and transaction ID (if available)

•Current subscription plan (Monthly or Annual Career Optimizer)

•Reason for refund request (helps us improve our service)

Optional but Helpful Information:

•Specific features or aspects that didn’t meet expectations

•Suggestions for improvement

•Whether you’d consider re-subscribing in the future

•Preferred refund method (if different from original payment)

Documentation (if applicable):

•Screenshots of technical issues

•Email correspondence related to your concern

•Billing statements showing duplicate charges

•Any other relevant documentation

4.3 Refund Request Review Process

Initial Review (Within 2 hours):

•Verification of account information and subscription details

•Confirmation of eligibility for requested refund type

•Initial response acknowledging receipt of request

•Request for any additional information if needed

Detailed Assessment (Within 24 hours):

•Review of account usage and subscription history

•Verification of refund policy compliance

•Assessment of any special circumstances

•Preparation of refund processing or explanation of denial

Final Decision and Processing (Within 48 hours):

•Final decision communicated via email

•If approved: Refund processing initiated immediately

•If denied: Detailed explanation and alternative options provided

•Appeal process information if applicable

4.4 Refund Request Status Tracking

Automatic Updates:

•Email confirmation upon request receipt

•Status updates at each review stage

•Final decision notification with next steps

•Refund completion confirmation

Self-Service Tracking:

•Request status available in account dashboard

•Real-time updates on processing progress

•Estimated completion dates

•Direct communication thread with support team

Proactive Communication:

•Immediate acknowledgment of request submission

•Daily updates for requests requiring additional review

•Advance notice of any processing delays

•Follow-up communication to ensure satisfaction

5. PROCESSING TIMES AND METHODS

5.1 Refund Processing Timeframes

We understand that when you request a refund, you want to know exactly when to expect your money back. Our processing times are designed to be as fast as possible while ensuring accuracy and compliance with financial regulations.

Standard Processing Timeline:

Request Acknowledgment: Immediate to 2 hours

•Automatic confirmation email upon request submission

•Case number assignment for tracking

•Initial eligibility verification

•Next steps communication

Review and Approval: 24-48 hours

•Detailed review of refund eligibility

•Account verification and usage analysis

•Final approval or denial decision

•Communication of decision and next steps

Refund Initiation: 1-2 business days after approval

•Processing through payment gateway

•Refund transaction initiated with bank/card issuer

•Confirmation email with transaction details

•Estimated arrival time communication

Refund Completion: 3-10 business days after initiation

•Depends on payment method and financial institution

•Credit cards: 3-5 business days typically

•Bank transfers: 5-10 business days typically

•Digital wallets: 1-3 business days typically

Total Timeline: 5-14 business days from request to completion

•Most refunds complete within 7 business days

•Complex cases may require additional time

•Holiday periods may extend processing times

•International transactions may take longer

5.2 Refund Methods

Primary Refund Method: Original Payment Method We process refunds to the same payment method used for the original purchase whenever possible. This approach provides security, simplicity, and compliance with financial regulations.

Credit Card Refunds:

•Processed as credit to original card

•Appears as “CONSILIARI AI REFUND” on statement

•Timeline: 3-5 business days after processing

6. NON-REFUNDABLE ITEMS AND SERVICES

6.1 Services Not Eligible for Refund

While we strive to provide fair refund policies, certain services and circumstances are not eligible for refunds due to their nature, immediate consumption, or industry standards.

Monthly Subscriptions: As detailed in Section 2.2, monthly Career Optimizer subscriptions are not eligible for refunds. The short billing cycle and immediate access to premium features make monthly subscriptions inherently non-refundable. Users can cancel at any time to prevent future charges.

Consumed Services:

•One-on-one coaching sessions that have been completed

•Downloaded resources, reports, and assessments

•Custom career plans and strategies that have been delivered

•Completed skill assessments and personalized recommendations

Third-Party Services:

•Integration fees for external platforms

•Third-party assessment tools and certifications

•External coaching or training programs

•Partner services accessed through our platform

Promotional and Discounted Subscriptions:

•Subscriptions purchased with promotional codes (unless specifically stated)

•Special pricing offers and limited-time discounts

•Student, nonprofit, or other discounted rates

•Bundled services with special pricing

6.2 Partial Service Usage

Annual Subscriptions After 14-Day Period: After the 14-day satisfaction guarantee period expires, annual subscriptions are generally not eligible for partial refunds based on unused time. However, we may consider exceptional circumstances on a case-by-case basis.

Rationale for No Partial Refunds:

•Significant discount provided for annual commitment

•Administrative complexity of calculating partial usage

•Immediate access to all premium features upon payment

•Industry standard practice for annual SaaS subscriptions

Alternative Options:

•Account suspension for temporary non-use

•Plan downgrade for reduced feature needs

•Account sharing for team members (where permitted)

6.4 Appeal Process for Denied Refunds

If your refund request is denied and you believe exceptional circumstances apply, you can appeal the decision:

Appeal Submission:

•Email: appeals@consiliari.ai

•Subject: “Refund Appeal – [Case Number]”

•Include: Original request details, additional documentation, explanation of circumstances

•Timeline: Must be submitted within 30 days of denial

Appeal Review Process:

•Senior management review of original decision

•Consideration of additional documentation or circumstances

•Consultation with legal and customer service teams

•Final decision within 5-7 business days

Appeal Outcomes:

•Approval: Refund processed according to standard timeline

•Partial Approval: Alternative resolution offered (credit, partial refund, etc.)

•Denial: Final decision with detailed explanation

•Escalation: Option to contact executive team for extraordinary circumstances

7. CANCELLATION VS. REFUND

7.1 Understanding the Difference

It’s important to understand the distinction between canceling your subscription and requesting a refund, as these are different processes with different outcomes.

Subscription Cancellation:

•Stops future billing cycles

•Maintains access until end of current billing period

•No refund for current billing period

•Can be done immediately through account settings

•Reversible if done before next billing cycle

Refund Request:

•Seeks return of money already paid

•May result in immediate loss of access

•Subject to refund policy terms and conditions

•Requires review and approval process

•Generally not reversible once processed

7.2 When to Cancel vs. Request Refund

Choose Cancellation When:

•You want to stop future charges but continue using current subscription

•You’re satisfied with current service but don’t want to continue

•You want to take a break and potentially re-subscribe later

•You’re switching to a different plan or service

•You want to avoid automatic renewal

Choose Refund When:

•You’re within the 14-day satisfaction guarantee period (annual plans)

•You’ve experienced technical issues preventing service use

•You’ve been charged incorrectly or experienced billing errors

•You have exceptional circumstances warranting special consideration

•You’re completely unsatisfied with the service

7.3 Cancellation Process

Self-Service Cancellation:

•Log into your Consiliari AI account

•Navigate to Account Settings > Subscription

•Click “Cancel Subscription”

•Confirm cancellation and provide optional feedback

•Receive confirmation email with effective date

Customer Support Cancellation:

•Contact support via phone, email, or chat

•Provide account verification information

•Request cancellation and confirm decision

•Receive confirmation and effective date

•Optional feedback opportunity

Cancellation Effective Date:

•Monthly Plans: End of current billing cycle

•Annual Plans: End of current annual period

•Immediate Effect: Access continues until effective date

•No Refund: Current period remains non-refundable (except during guarantee period)