Support Overview

Our dedicated support team and comprehensive resources are here to help you maximize your Consiliari AI experience and achieve your career goals faster.

At Consiliari AI, your success is our priority. Whether you need technical assistance, strategic guidance, or want to explore advanced features, our world-class support team and extensive resource library are designed to provide the help you need, when you need it.

Get the Support You Need to Accelerate Your Career Success

  • How do I get started with Consiliari AI?
    Getting started is simple with our Easy On-boarding Update. Complete your profile and receive your Career Optimization Score in under 5 minutes:
    1.Create your account with email or LinkedIn integration
    2.Complete the 5-minute career assessment with smart questioning
    3.Receive your Career Optimization Score with immediate insights
    4.Access personalized recommendations and strategic guidance
    5.Begin AI coaching conversations
  • What is the Career Optimization Score and how accurate is it?

    The Career Optimization Score™ is our proprietary AI assessment that evaluates your career positioning across five key pillars: Market Positioning, Compensation Optimization, Growth Trajectory, Strategic Positioning, and Opportunity Readiness. The score predicts career advancement opportunities with 89% accuracy and provides personalized recommendations for improvement based on real-time market intelligence.

  • How does Consiliari AI differ from other career platforms?

    Unlike generic career advice websites or expensive human coaches, Consiliari AI combines advanced artificial intelligence with real-time market data to provide personalized, strategic career guidance. We offer unlimited 24/7 AI coaching, real-time salary intelligence, dynamic career roadmaps that adapt to market conditions, and proven results with users achieving 34% average salary increases.

  • What subscription plans do you offer?
    We offer three main options:
    Free Forever ($0) - Basic career assessment, limited AI coaching, Career Optimization Score
    ($25/month or $195/year) Career Optimizer  - Unlimited AI coaching, advanced features, real-time market intelligence
    Enterprise (Custom pricing) - Team solutions with advanced analytics and integrations
  • Is there a free trial available?

    Yes! We offer a Free Forever plan with no credit card required, plus a 14-day free trial of Career Optimizer for annual subscriptions. You get full access to all premium features during the trial with no commitment - cancel anytime.

  • How does the AI coaching work and how intelligent is it?

    Our AI coaching uses advanced natural language processing and machine learning to provide personalized career guidance. The AI analyzes your profile and career history, integrates real-time market data for strategic recommendations, learns from interactions to provide increasingly personalized guidance, and is available 24/7 for immediate strategic support. It's trained on millions of career data points and successful advancement patterns.

  • What is included in the salary analysis feature?
    Our comprehensive salary analysis provides:
    Real-time benchmarking against 10,000+ companies across multiple industries
    Percentile positioning showing exactly where you rank (25th, 50th, 75th, 90th percentiles)
    Geographic variations with cost-of-living adjustments
    Total compensation analysis including equity, benefits, and bonuses
    Strategic negotiation guidance with personalized scripts and timing recommendations
  • How do dynamic career roadmaps work?

    Dynamic career roadmaps are personalized strategic plans that adapt to market conditions and opportunity changes. They provide specific milestones with timelines and success metrics, integrate market intelligence for optimal timing and positioning, offer multiple pathways for different career objectives, and update automatically based on your progress and market evolution.

  • Can the AI help with industry-specific challenges?

    Yes, our AI is trained on industry-specific knowledge across  major sectors including Technology, Financial Services, Consulting, Healthcare, Marketing, Sales, Operations, Human Resources, Legal, Engineering, and others. The AI provides specialized guidance for each industry's unique dynamics, career paths, and advancement strategies.

  • How do I update my profile information?

    You can update your profile anytime through Profile Settings in your dashboard. Use the Smart Profile Builder for comprehensive updates, LinkedIn integration for automatic updates, or manual editing for specific information changes. Profile updates automatically trigger Career Optimization Score recalculation to reflect your current positioning.

  • What payment methods do you accept?

    Through Stripe, we accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards with major network logos

  • How do I cancel my subscription?

    Cancellation is simple through Account Settings with no cancellation fees or penalties. Monthly plans and annual plans provide access until the end of the billing period, and you can reactivate anytime. After cancellation, you retain Free plan access with basic features, and your data is retained for 12 months in case you return.

  • What is your refund policy?
    Our refund policy varies by plan:
    Free Plan: No payment, no refund needed
    Monthly Plans: No refunds, but cancel anytime to avoid future charges
    Annual Plans: 14-day satisfaction guarantee with full refund if requested within 14 days
  • How do you protect my personal information?

    We implement enterprise-grade security measures including end-to-end encryption for all data transmission and storage, SOC 2 Type II certification for security controls, GDPR and CCPA compliance for privacy protection, regular security audits and vulnerability assessments, and strict access controls limiting data access to authorized personnel only.

  • Can Consiliari AI help me get promoted?

    Our platform provides comprehensive promotion support including promotion readiness assessment and gap analysis, strategic positioning guidance for advancement opportunities, skill development recommendations aligned with promotion requirements, timeline optimization for promotion conversations, and success tracking

  • How can the platform help with salary negotiations?

    Our salary negotiation support includes real-time market data for evidence-based negotiations, personalized scripts and conversation strategies, timing optimization based on company performance and market conditions, counter-offer strategies and risk assessment, and follow-up guidance for ongoing compensation optimization.

  • What technical support is available?

    Our technical support includes email support (support@consiliari.ai) with 24-48 hour response, priority support for Career Optimizer users (24-hour response), comprehensive help documentation and video tutorials, live chat support through your dashboard, and phone support for urgent technical issues during business hours.

Contact Our Support Team

Email Support: support@consiliari.ai
General questions and detailed assistance
Response time: 24-48 hours (Free), 24 hours (Premium)